Guidelines

Please note that there maybe additional requirements that are set by the online directory store of purchase.

TO BUY

The prices printed on the sites for purchase and download are set between the seller and Oeuvre A Participatory Service.
No bartering please.
Each online directory has a % in Tax of product and goods set by the country of purchase. These are viewed on the site sales pages.
The Administration, shipping and Tax duty is calculated and you will see this in your 'check out' basket.

The prices of discounts, sale items and other promotional offers are subject to the artist in which countries and demographic appropriate. The deadlines are printed on the item.
The currency conversion is printed in the notes of the product description.
Oeuvre does except a wide selection of global stable currencies. Please contact the Box Office for a current list.
Methods of payment are listed and no item is sent without processing of full payment in advance.

Oeuvre is connected to e-commerce to process and provide a secure online payment service. This includes connection to leading banks and Interpol prevention of fraud.
Transactions are linked to the name on the payment card and bank of registration. A processing email and contact number is requested. This is for Box Office staff to process your order only.
No child (under 18) is to buy on behalf of others without a 'guardianship proof of permission (Younger carer)

Oeuvre ticket service has per art form a range of downloading options for Audio and Visual programming.
Prices for a single track, scene, tour, interview and exhibit demonstration is set by the company with Oeuvre.
The choice of download format is provided and depends upon the art form (MP3, MP4, HD, jpeg, PNG)
A email confirmation is sent in receipt of payment and purchase from Oeuvre.
The timescale of you being able to access your download of purchase is printed on the event description in advance.
The appropriate royalty, artist goods tax are printed in the 'check out' basket. This is not optional.
Payment methods are printed in the advert and all downloads are processed once full payment has been cleared.
Your payment is to country of residence, please check with your bank and follow the online e-commerce banks transfer.

The online stores of each site connected to Oeuvre and Everyone's A.. has an in-built tracking system.
The tracking is through your purchase email account and all items are sent to the billing address unless informed otherwise.

The length of time a product can arrive depends upon what is ordered, where from and proof of payment clearance.
Notices of delays are informed in advance and do not affect your payment.

Each step from confirmation, processing, dispatch to arrival is communicated to you
An error in ordering? Please contact the Box Office as soon as possible.

Email feedback of product service with an option of thanks to the artist will be sent. This is a unique twist of Oeuvre and Everyone's A..to build a community between the artist to the buyer.
If upon opening an item ordered the has box has been damaged or lost in transit, please inform the Oeuvre Box Office . Complete an order information form and attach screenshots (whatsApps images) of all sides with a date.

If a download appears through email and has any of the following errors (jumping, stops, unopenable or corrupted) please contact the Oeuvre Box Office.
Each case is reviewed individually and you will receive a chosen form of contact (email, letter or call) by a member of the Oeuvre Box Office Team.
Terms of Return's are subject to product ordered and are stated in the description when purchasing.
Repeat orders and item suggestions are controlled by the online store directory where ordered.
Oeuvre does operate its own request form for unique items and offers feedback of satisfaction following delivery is sent to the artist.

Contact the Oeuvre Box Office for all your questions and concerns on product sales, or your current or future order.
If you would like further online service you can send a 'chat message', email or call us.
Please be aware of the office hours of HQ in the UK.
International calls are subject to charges.
The online platforms are 24 hours and the mission of Oeuvre is to respond as soon as possible.
Further guidelines are online under Box Office and are sent via email in pdf